Refund Policy

Refund policy

Order cancellation is possible only prior to the shipment. Once the shipment has been done, order cancellation is not possible.

Cancellation can be made by the buyer without any reason. Similarly we reserve the right to cancel the order without giving any reason.

Refund is applicable for cancelled order.

Refunds (if applicable): Once order cancellation is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We may apply certain deductions viz. bank charges, etc to the refund.

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@oblu.io

Once sold (shipped), the items are non returnable.

Repair

We undertake repairing. And we reserve the right to charge you for that. We may not charge for any minor repairing. But the replacement of any hardware component is chargeable. Additionally, you will have to bear the shipping charges both ways. We are not liable for that.

To ship your item for repair, you should mail it to: GT Silicon Pvt Ltd., LIG - 1398, Avas Vikas - 3, PO - NSI, Kalyanpur, Kanpur (UP), India, PIN - 208017
You will be responsible for paying for import clearing charges, if any, incurred by us for the item for repair.

You should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any loss or damage during transit.

Depending on where you live, the time it may take for your repaired product to reach you, may vary.

Exchanges (if applicable): We do not entertain request for exchange.

Quality Control:
All our products undergo a series of Quality Check viz. visual inspection, electrical testing, functionality testing, etc, before shipping. No product is shipped without passing the QC.

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